Q: Do I need an account to place an order?
A: Yes, an account is required to complete checkout, track your orders, and manage your purchase history.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly. If your order has not yet entered processing or shipment, please contact us immediately at [email protected] with your order number. We will do our best to assist.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Q: In what currency will I be charged?
A: All orders are charged in U.S. Dollars (USD), regardless of any currency preview displayed on the website.
Q: Where do you ship?
A: We currently ship within the United States only.
Q: How long does delivery take?
A:
Delivery times may vary during peak seasons or due to carrier delays.
Q: What are preserved flowers?
A: Preserved flowers are real, natural flowers that have undergone a special preservation process to maintain their beauty, softness, and color for months or even years without water or sunlight.
Q: How long do everlasting flowers last?
A: With proper care, preserved flowers can last from several months up to 1–3 years.
Q: Are your flowers real or artificial?
A: Our flowers are 100% real. They are carefully treated to preserve their natural appearance and texture.
Q: How should I care for preserved flowers?
A:
Q: Do preserved flowers require watering?
A: No, preserved flowers do not require any watering or maintenance.
Q: What is your return policy?
A: You may request a return within 30 calendar days of delivery. Items must be unused, unopened, and returned in their original packaging. Opened or customized items are non-returnable unless defective or incorrect.
Q: How long does it take to receive a refund?
A: Once your return is approved, refunds are processed within 5–10 business days, depending on your payment provider.
Q: Is my payment information secure?
A: Yes. We use a PCI DSS–compliant payment processor and do not store your full credit card information on our servers.
Q: Do you share my personal information?
A: We only share information with trusted third-party partners (such as payment processors and shipping carriers) as necessary to fulfill your order. We do not sell your personal data.
If you have additional questions about our preserved flowers or your order, please contact us at:
Email: [email protected]
Our support team is always happy to assist you ????
